Yes Do you feel that having a support person to call for help with software or hardware (PCs, Printers, Digital Imaging devices) questions would be helpful? Does your office need assistance preparing for the upcoming changes in the daylight savings date change? Do you have software or hardware in your office that you feel could be better utilized if you had someone available to assist in getting it setup and providing some basic level of instruction/training? Do you need assistance keeping your computers up to date with the latest security patches (major security patches are distributed weekly from Microsoft)? Have you spent extended periods of time on the phone with your software support vendor and find it frustrating that you cannot answer some of the technical questions they are asking? Has your office experienced lost work hours due to software or hardware problems in the last week? Month? Year? Is the vital data that is stored on your computers/servers being backed up on a regular basis? Do the computers in your office have access to the Internet? Scroll down and select as many choices that apply What is preventing you from having professional technical support? Cost? Wouldn't use it enough to be worth while? Hadn't considered it May we contact you with information regarding items in this survey? Now all we need is a little information about you and your office so that we can design a support program to best meet your needs: What best describes your role in the selection and use of software in your office? (click on one of the selections from the list below) I select/purchase software for the office I provide evaluations/feedback to the purchaser I am considered the "go-to" person for software problems or questions I'm not sure 1-3 4-6 More than 7 How many computers are there in your office? Your Name: Business name: Your Email Address: Phone Number: What's the best time for us to contact you? What type of business or service area best describes your office? General Dental office Endodontist Oral & Maxillofacial Surgeon Orthodontist Periodontist Insurance/Financial Real Estate Home Office Other (Enter description) Independent Sales If you have any other questions about this survey or there's something we didn't cover, type it in the comment box below and we'll be sure to get right back to you with a response: