Green Bay HelpDesk - GBHelpDesk.com

As your Personal
HelpDesk:

We will be immediately
available to you when
you need us.

We will build a trusting,
confiding relationship
with your office staff so
they will feel comfortable
accessing this valuable
resource.

We will acquire a full
understanding of how
your office works, which
software applications
you use and how we can
help you get the full
benefit from your
investment.

Our Internet based Helpdesk support allows anyone in your office to simply go to our website and
enter in a question or problem description. You enter your email address and, when you press the
"Submit Ticket" button, it automatically sends an alert to our support person's pager to let them
know a problem has been opened. And you get an email every time our support person makes an
update to your problem ticket. Click the link above for a snapshot view of this valuable tool!

This technology may be already built right in to the PCs in your office but you never knew it was
there! Microsoft has a tool built into Windows 2000 and Windows XP computers that will allow you
to send us an invitation via Email to connect to your computer and see exactly what you're seeing!
You can even let us take control of your PC to show you how a task is done or to allow us to fix a
configuration problem while you get a cup of coffee! This option requires that the computers be
connected to the Internet, of course.

We have Microsoft Certified Engineering skills to offer, covering everything from complete network
design to troubleshooting Email problems. We have consulted on multi-million dollar projects but
we've also dragged PC and telephone cables through ceiling tiles to get the job done!

This website was created internally by our staff and is hosted by Yahoo! web services. We have
the tools and resources available to help you create your very own web presence at a very
affordable price. It can be as simple as a single page advertising your office hours and location to a
complex application custom built to your specific needs. Which leads us into the next of the
services we offer....

As part of our services, we contract with Cerebral Systems for custom application development. The
developers at Cerebral Systems specialize in web based applications that would be hosted entirely
off-site (eliminating the headaches of server leasing and maintenance). They have created hundreds
of applications for clients across the country and can be made available to you through GB HelpDesk.